The Advantages of Using Call Centers in the Philippines
The Philippines may be a popular call center location, but are they the right location for your call center? We’ll show you how to decide by walking through: the pros and cons of call centers in the Philippines call center services offered in the Philippines costs compared to other locations steps to setting up a […]
The Importance of Brand Consistency (and how the right call center partner can help!)
When you think of your brand, what comes to mind? For most, you’ll think of your logo, your brand colors, or perhaps a slogan or jingle of your brand. Many elements of brand are visual in nature—but some of the most important elements are the ones you can’t see. Things like: your mission and vision […]
Avoid These Common Call Center Hiring Problems
Once you’ve determined the location, strategy, services and structure that’s right for your call center, you still have one of the toughest parts yet to go—recruiting and hiring. Unfortunately, many call centers fall into the same hiring traps and pitfalls. Here’s five common ones we often see—and how to avoid them in your own call […]
Tunisia Call Centers: Are They Right for Your Organization?
Golden beaches, ancient cities, beautiful mosaics, friendly locals—Tunisia is known for many things. But call centers? Aside from its reputation as a beautiful vacation destination just a few hours from Europe, Tunisia has also established itself as a business and technology hub in Northern Africa. Its numerous call centers already serve businesses across the Middle […]
5 Reasons You Should Outsource Your Call Center to Mexico
Considering outsourcing your call center to Mexico? If you’re landing on this page, then you’re probably: curious about nearshoring and wondering if it’s worth the hype looking for nearshoring locations and wondering which is best comparing Mexico against other outsourcing locations and wondering what it uniquely has to offer considering outsourcing to a Mexico call […]
How to Maintain Control When Outsourcing to a Call Center
If you’ve ever had an outsourcing partnership go “off the rails”—or you’re afraid of that happening—then you might be wondering how to maintain more control when outsourcing. Control tends to be especially important when it comes to outsourced call centers. When you’re asking another team to manage customer communications, interactions with frustrated clients and more, […]
Managing the US Labor Shortage: How Outsourced Call Centers Can Help Alleviate the Pressure
Amidst the Great Resignation, the rise of remote work, the ongoing US labor shortage, mass layoffs and more, the turbulent market is wreaking havoc on many businesses operations and staff stability. While a larger, more structural solution is necessary for the long-term, could outsourcing be the short-term solution businesses need for today’s problems? Outsourcing provides […]
5 Ways To Improve Call Center Quality Control ASAP
What do call center quality and your car have in common? One major factor: For many folks, maintenance is done completely ad hoc. Consider your car maintenance—if you’re like many, you ignore it completely until there’s an obvious issue, or a flashing red maintenance light alerts you to a problem. Rather than regularly checking oil […]
What Is Workforce Management in a Call Center?
Is workforce management really necessary for call centers? The short answer is yes, but if you’re currently swimming in a sea of workforce management softwares, or looking for ways to make your call center processes more efficient, it might seem overwhelming. However, if you want to: improve the cost-effectiveness of your call center raise your […]
Which Call Center Model is Right For You?
Inbound, outbound, blended, hybrid—navigating the different types of call center models can require its own dictionary. Luckily for you, we’ve created that dictionary right here. If you’re looking to outsource your call center needs, but aren’t sure which model is right for you—or even what models are available—we’re here to help. In this article, we’ve […]