The 6 Most Important Customer Service Skills
Good customer service skills among your brand representatives is a must—so why is it often so difficult to define exactly what skills make good customer service possible? One reason is that customer service is a multifaceted, complex job, involving both soft skills (such as empathy and patience) alongside hard skills (such as product knowledge and […]
Customer Service Outsourcing – Is It Right For Your Organization?
68% of US-based businesses outsource some of their business processes—including, commonly, customer service. But is outsourcing your customer service a smart business move? For many companies, the answer is clear. Outsourcing customer service allows your business to scale effectively, manage customer demand, save time and money, and improve customer trust, loyalty and retention. However, outsourcing […]